Guarantees

Evaneos is a proud member of ASTA, (American Society of Travel Agents), which means that we commit to a strict Code of Ethics that includes accuracy, disclosure, and resolution of complaints should any issues arise during your Evaneos experience. To find out more about ASTA’s Code of Ethics and how it applies to you, please click here.

At Evaneos, you can pay your local agency directly and securely through our payment platform. You can use your credit card or opt for a bank transfer, at no extra cost. In addition, all your payments made on our platform are covered by a trusted external financial guarantor, Atradius.

An entire team is dedicated to vetting and monitoring Evaneos' local agencies. All the travel agents on our website are English-speaking licensed professionals who specialize in creating tailor-made tours. We only want to provide the best possible service to our travelers, which is why only around 9% of the agencies who send us applications pass our rigorous selection criteria.

All reviews left by our travelers are uploaded, unedited, onto the Evaneos website. We ask our travelers to provide comments about their trip, their experience with Evaneos, and their local agent, to assist others in making informed decisions when browsing our website. To read up on reviews from previous Evaneos travelers and find out why we have a 96% traveler satisfaction rate, please click here.

"Is it really safe booking a trip with a local travel agency? How can I be sure that my trip will actually go ahead?" Don't panic! Simply read up on our FAQ regarding our guarantees or get in contact with our Customer Care Team.

As well as benefiting from 24:7 on-site assistance provided by your local agency once you are in the destination, Evaneos' dedicated Customer Care Team is also on-hand to assist you throughout every stage of your journey. If you have any questions about Evaneos' guarantees, our Customer Care Team would be more than happy to answer.